I had researched the company on line and from what I seen over all of the other Auto Repair shops, Lake City was the only shop to offer a loaner car. They were highly recommended by other customers who had used them before me and were the only shop AAA approved. That meant a lot to me. My truck over heated on Dec. 20th. I couldn't even get it home. I had to leave it over night at the Hayden Cinema. Since I assumed that my truck was unusable, I had it towed to Lake City Auto Care the next day. The manager, Scott, warned me ahead of time that they probably could not fix it till Dec. 28th because of the other vehicles ahead of mine waiting to be fixed. I didn't mind that. As long as I had a loaner for Christmas, I was okay with that. After the tow truck dropped me off, Scott actually drove it around in the parking lot. He even checked the fluids; transmission and oil. All were good. Then a transmission technician came out and drove it around putting it through its paces of changing from 4 wheel drive high /low and back to 2 wheel drive. He did that for about 15 mins then came back in to explain to me as to what had happened to cause the over heating. It had gotten stuck between 2 wheel drive and 4 wheel drive. Since it is only used in the winter that some times can happen. I have only used it in 4 winters since I have owned it. Now I could drive it and there was no charge for fixing it. First time to have the truck fixed and have no charge at all. Hmm!!! Well I knew I needed an oil change, and I definitely needed a tune up, and I really felt that the transmission still needed attention. So I gave it all to them to do. I left my truck and took the loaner. The next day I got a call from Savannah the receptionist saying that my truck was done. So my truck was squeezed in amongst others and finished on the 22nd rather then waiting till the 28th to start. What a nice Christmas present. My truck runs great and shifts better then ever. I am very pleased with Lake City Auto Repair shop. Everybody was very courteous there to me and there was no hidden fees that showed up later as I have found with other shops. I am looking forward to taking my truck there in the future when it needs servicing. I have already shared my good fortune of finding exceptional service with 2 strangers and several friends. Good service deserves good advertising!!!